Customer Charter

Carnoustie Panmure is committed to delivering excellent service to its customers. We are proud of the sense of community which prevails at Carnoustie Panmure and we want to do everything we can to harness and build on that for the good of the club and the wider community.

The board of Carnoustie Panmure runs the club, office bearers and committee members are elected to serve in line with the rules laid down in the club’s constitution.

The board reserves the right to make amendments at short notice but any matter which has serious implications for the running of the club is put to an Extraordinary General Meeting.

Entry to matches at Laing Park

Entry prices for Midland League and regional cup matches are set by the  East Region of the Scottish Junior FA.

Entry prices for Scottish Junior Cup matches are set by the Scottish Junior FA

Concessions are available to those over 60 years of age and under 16 years of age.

To help attract families to Laing Park we now offer free entry to under 16s where accompanied by an adult for all home league fixtures.

Season tickets are available to supporters.

Match Day

At all times Carnoustie Panmure will endeavour to provide a safe environment for all spectators.

We will provide food and drink for purchase by spectators.

Gents, ladies and disabled toilets are available within the stadium.

The club expects its supporters and visitors to behave in line with our stadium and supporters code of conduct.

Supporter Engagement

The football club uses the following media for communicating with our fanbase:

Website  –  www.thegowfers.co.uk

Facebook (Average Reach of 4600 per week)

Twitter (2700 Followers)

Match day programme (50 –200 issues depending on opponent

Face to face for informal queries and as an option for those with limited access to social media

Local press

Staff Conduct

The club expects all of its players, officials and employees to align to the codes of conduct applicable to each group and encourages supporters to contact us – normally via a member of the club board – if they observe a breach of standards.

Supporters can expect a speedy response – certainly within seven days unless additional investigation is required.

Customer/Supporter Conduct

The club has articulated its expectations of its supporters and customers in the stadium code of conduct

 

Last Update 5 April 21

Approved by Committee 7 April 2021